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Noticeboard

PRACTICE CLOSURE

The surgery will be closed on Tuesday the 21st of August between 12:00 - 2:00p.m.

for IT upgrade and staff training

If you need medical advice during this time please call 111

If you have a medical emergency during this time please call 999

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

This practice is committed to the control of infection within the building and in relation to the clinical procedures carried out within it. The practice will maintain the premises, equipment, drugs and procedures to the standards detailed in the Infection Control Policy and will provide facilities and the financial resources to ensure that all reasonable steps are taken to reduce or remove all infection risk.

Infection Control Policy

Wherever possible or practicable, the practice will seek to use washable or disposable materials for items such as soft furnishings and consumables, e.g. seating materials, wall coverings including paint, bedding, couch rolls, modesty sheets, bed curtains, floor coverings, towels etc, and ensure that these are laundered, cleaned or changed frequently to minimise risk of infection.

The following general precautions will apply:

  • A daily, weekly, monthly and 6 monthly cleaning specification will apply and will be followed by the cleaning staff.
  • Infection Control training will take place for all staff on an annual basis and will include training on hand decontamination, hand washing procedures, sterilisation procedures, the use of Personal Protective Equipment (PPE) and the safe used and disposal of sharps.
  • Infection Control Training will take place for all new recruits within 4 weeks of start.
  • Hand washing posters will be displayed at each designated hand basin.
  • The practice will ensure that all staff have access to sufficient and appropriate supplies of materials for hand decontamination, PPE and sharps containers.
  • A random and unannounced Infection Control Inspection will take place on at least a bi-monthly basis and the findings will be reported to the partners for (any) remedial action.
  • The practice will also seek to educate patients and carers regarding effective hand decontamination and hand washing techniques.

 



 
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